Q: Do I need a referral to see a Physical Therapist?

A: In the state of Nevada consumers can seek out treatment without a physician’s referral.

According to multiple studies, Physical Therapy first may result in lower utilization of high-cost medical services such as MRI studies, invasive medical procedures, and opioid use. Early access to Physical Therapy has been shown to be cost effective and results in decreased overall visits. In one study, total medical costs for LBP were $2736.23 lower for patients receiving early physical therapy.

Q: Why don’t you bill insurance?

A: We choose to operate as a cash-pay physical therapy clinic to provide the highest quality care without the restrictions and limitations that insurance companies often impose.

Here's what that means for you:

1. More Personalized, Focused Care
Insurance often limits the number of visits or dictates what kind of care you can receive. By not going through insurance, we’re able to:
- Treat you for as long as clinically necessary
- Spend more one-on-one time during each session
- Focus on you, not on paperwork or coding for reimbursement

2. No Hidden Costs or Surprise Bills
With insurance, you might face unexpected charges, co-pays, or denied claims. In a cash-pay model:
- You know the cost up front
- You pay only for the care you receive
- No surprise bills months later

3. More Efficient and Effective Treatment
Because we’re not restricted by insurance policies, we can:
- Use the most effective techniques for your needs
- Help you recover faster, potentially requiring fewer visits overall

4. You May Still Get Reimbursed
Many of our patients submit their receipts (called a “superbill”) to their insurance for possible out-of-network reimbursement. Kristi is happy to provide the paperwork you need.

Q: How long will my appointment be?

A: All appointments are 60 minutes, and are one-on-one with Kristi.

Q: What will a Physical Therapy Evaluation Entail?

A: Kristi will ask various necessary questions and gather a thorough history to better understand your unique presentation. She will then perform an assessment that will involve performing functional movements, sport and/or activity-specific movements, range of motion activities, she will assess your strength, and any other tests that will provide helpful information. Your evaluation will be specific to your limitations, your goals, and where you are in the phase of your injury.

Q: What do I wear to my physical therapy appointment?

A: Wear loose fitting, comfortable clothing that allows easy access to the area being treated-similar clothing as to what you would wear to work out in. Please bring or wear your athletic footwear.

Q: What is the cancellation/ late arrival policy?

A: When you schedule an appointment with Kristi that time slot is no longer available for other clients who need care. It is our policy that you must cancel with 24 hours notice. If you cancel less than 24 hours prior to your scheduled appointment, you will be charged for the entire visit. It is also appreciated that you arrive on time for your scheduled visit. If you arrive late for your appointment that results in your visit being shortened. You will be seen for the time remaining in your visit, and you will be charged for the entirety of the scheduled session.

Q: What forms of payment do you accept?

A: Kristi accepts cash, credit cards, FSA & HSA Cards, and checks.

Q: Will Insurance pay for my therapy?

A: As an out-of-network provider, KGK Physical Therapy requires payment at the time of service. Prior to therapy, you should check with your health insurance company directly to clarify your out-of-network benefits. Kristi can provide a superbill for you to submit to your insurance company, but it does not guarantee reimbursement.

Q: Does Kristi provide Mobile or Telehealth Physical Therapy services?

A: Yes. Kristi can provide in-clinic, mobile, or telehealth Physical Therapy services as needed and/or requested. It is helpful for Kristi to see you in your environment. With coordination and scheduling, Kristi can attempt to see you at your home, your gym, pool, etc. Please discuss this with Kristi directly to schedule accordingly. Prices may vary.

Phone: (775) 386-2797

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